To initiate a return please use the form found here.
For quicker returns, please be aware of the following:
- All returns are subject to approval and must be done within 30 days.
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No refunds will be given without receipt.
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Items authorized for exchange/refund must be sealed and in original condition.
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Bulk herbs and teas are final sale.
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Special or customized products are final sale.
Thank you for your cooperation.
Please report any invoice or shipping errors or damages within 5 days. We will be happy to rectify the problem.
All pre-approved returns are subject to a restocking fee. All returns must be pre-authorized prior to sending them back.
